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41 quotes, page 2 of 2

For team leaders, shift managers and supervisors

And for the managers, directors, chief executives and boards above them. People leave the person running their shift more often than they leave the job.

We say who really said each one, and where the credit is uncertain we tell you. Every card is ours to share.

Quote card: Ego is the enemy of what you want and of what you have.
“Ego is the enemy of what you want and of what you have.”

Ryan Holiday, Ego Is the Enemy (2016)

Ask how the site does it before you tell them how your last site did it.

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Quote card: There are no bad teams, only bad leaders.
“There are no bad teams, only bad leaders.”

Jocko Willink and Leif Babin, Extreme Ownership (2015)

Before blaming the shift, look at the briefing they were given.

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Quote card: Clarity about what matters provides clarity about what does not.
“Clarity about what matters provides clarity about what does not.”

Cal Newport, Digital Minimalism (2019)

Know the three things your job is judged on. Everything else can wait.

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Quote card: If you don't prioritize your life, someone else will.
“If you don't prioritize your life, someone else will.”

Greg McKeown, Essentialism (2014)

Decide your top goal for the year before the overtime rota decides it for you.

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Quote card: None of us is as smart as all of us.
“None of us is as smart as all of us.”

Ken Blanchard

Ask the team before you change the process. They know where it hurts.

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Quote card: Feedback is the breakfast of champions.
“Feedback is the breakfast of champions.”

Ken Blanchard, as widely quoted. He made it famous; the line is also credited to the consultant Rick Tate.

After the interview, ask what would have made you stronger. Then use it.

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Quote card: Vulnerability is the birthplace of innovation, creativity and change.
“Vulnerability is the birthplace of innovation, creativity and change.”

Brene Brown, Daring Greatly (2012)

The manager who admits "I don't know, let's find out" gets honest answers from the team.

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Quote card: Clear is kind. Unclear is unkind.
“Clear is kind. Unclear is unkind.”

Brene Brown, Dare to Lead (2018)

Tell people exactly what good looks like on this shift. It is the kindest thing a supervisor does.

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Quote card: You don't build a business. You build people, and then people build the business.
“You don't build a business. You build people, and then people build the business.”

Zig Ziglar

Train your staff well and they build the company for you.

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Quote card: Everything rises and falls on leadership.
“Everything rises and falls on leadership.”

John C. Maxwell

The same site with a different manager can feel like a different company.

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Quote card: Trust is the glue of life.
“Trust is the glue of life.”

Stephen R. Covey

Teams that trust each other swap shifts, cover breaks and stay longer.

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