“There is nothing more difficult to take in hand, more perilous to conduct, or more uncertain in its success, than to take the lead in the introduction of a new order of things.”
Niccolò Machiavelli, The Prince, chapter 6 (1532, trans. W. K. Marriott)
Bringing in a new scanner system or rota is hard. Explain why, listen to worries and expect it to take time.
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