“Explaining why things go wrong is a waste of time, so instead we just put them right.”
Ingvar Kamprad, The Testament of a Furniture Dealer (1976). The sentence continues: and then, if need be, we make more changes later on.
A customer with a problem wants it fixed, not explained. Fix first, find the cause after.
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Save the square card · Upright, for stories · 10 second video
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