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Quote card: Customers are always beautifully, wonderfully dissatisfied, even when they report being happy and business is great.
“Customers are always beautifully, wonderfully dissatisfied, even when they report being happy and business is great.”

Jeff Bezos, letter to Amazon shareholders (2017)

"Fine, thanks" from a customer is not the same as "I'll book you again". Ask what would make it better and listen.

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