Customer service advisor
Answering calls, emails and chats for a business. The most common office entry job in the UK, and a fast way to learn systems and process.
Also called: Call centre agent, contact centre advisor, service desk
What it pays
£22,000 to £28,000 a year, with bonus in sales linked roles.
The hours
37.5 hours, shifts covering evenings and some weekends. Hybrid and fully remote roles are common.
How you get in
- No formal qualifications for most roles
- GCSE English and maths often asked for
- Financial services roles need a DBS or credit check
The tickets and qualifications employers ask for
None generally Financial services roles may need regulated training Systems experience (CRM, ticketing) is what employers filter on
What you should not be paying for
Training is on the job and paid. Regulated qualifications in financial services are employer funded.
What people like about it
- Entry without experience, and often remote
- Transferable skills into almost any office job
- Clear performance measures, so good work shows
What is genuinely hard
- Call handling targets
- Difficult conversations all day
- Scripts and monitoring in some contact centres
Where it leads
- Team leader
- Complaints or quality
- Sales or account management
- Operations and workforce planning
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