Care coordinator interview questions and answers

About the job itself

Why do you want to work as a care coordinator?
What drew you to this work, what you already know about it, and something from your past that shows you will be good at it.
What do you have that this job asks for?
Employers usually look for: Care experience, rostering software, a driving licence for field visits. Say what you hold, with expiry dates where there are any, and bring the proof (cards, certificates, a portfolio): it is checked before you start.
What pay are you looking for?
A figure you can justify. Adverts for this job usually pay £25,500 to £31,000 a year, so check the advert, know your number and give it calmly.

Questions for care & support work

Tell me about a time you supported somebody to do something for themselves.
Patience, encouragement, and a result that mattered to them.
What would you do if somebody you support refused their medication?
You respect the refusal, never force it, record it and tell the senior on shift.
How would you handle behaviour that challenges?
Stay calm, keep everybody safe, follow the support plan, and learn what triggered it.
What would you do if you were worried a person was at risk?
Report to the manager or safeguarding lead straight away and write it down.
Can you drive, and do you have a car for community visits?
A straight answer; many community roles need it, and some pay mileage.

The questions every interviewer asks

Tell me about a time something went wrong at work and what you did.
A real example: what happened, what you did yourself, how it ended, and what you do differently now.
When could you start?
A straight answer. If you have notice to give, say how long; employers respect somebody who works their notice.
Is there anything that would stop you working the hours or shifts we need?
Honesty now saves both sides a bad start. Say what you can do, not only what you cannot.
Where do you see yourself in a couple of years?
Ambition that fits the job: getting better at it, a ticket or qualification, perhaps leading a team.
What is the hardest part of this kind of work, in your view?
That you know the job as it really is, and how you handle its bad days.

Questions to ask them

At the end you will be asked whether you have any questions. Have two ready:

What does a normal day or shift look like?
What would good work look like after the first three months?
Who would I work with, and who would I report to?
What training will I get at the start?
When can I expect to hear back, and what is the next step?

For the employer: what you must not ask

The same questions work from your side of the table. These do not, because UK law forbids them or makes them a risk:

Age, date of birth or when somebody left school. Age is a protected characteristic under the Equality Act 2010. Ask whether they meet any legal minimum age, nothing more.
Marriage, children, pregnancy or plans for a family. Protected characteristics. Ask everybody the same question about whether they can work the hours.
Health or sickness absence before a job offer. Section 60 of the Equality Act 2010 bans it, except to make adjustments for the interview, to check they can do a task that is intrinsic to the job, or for monitoring.
Religion, nationality or where somebody is "really" from. Protected characteristics. Check the right to work for every candidate in the same way, after the interview, not by guessing from a name or an accent.
Spent convictions. Under the Rehabilitation of Offenders Act 1974 a spent conviction need not be disclosed, except for roles exempt from the Act, where a standard or enhanced DBS check applies.
Trade union membership. Refusing work because somebody is or is not in a union is unlawful (Trade Union and Labour Relations (Consolidation) Act 1992, section 137).

Ask every candidate for the same job the same core questions, and write the answers down. It is fairer, and it is your best evidence if a decision is ever challenged.